@incollection{mdor-2e-09,
  title = {Process Optimization through an 8-Step Structured Problem-Solving Method},
  author = {Bernacki, David M. and Hamm, Jr., Robert E. and Wan, Hung-da},
  booktitle = {Handbook of Military and Defense Operations Research},
  editor = {Scala, Natalie M. and Howard, II, James P.},
  publisher = {Chapman \& Hall/CRC},
  year = {2024},
  edition = {2},
  pages = {230--256},
  doi = {10.1201/9781003396307-10},
  url = {https://doi.org/10.1201/9781003396307-10}
}