About this chapter
Process improvement depends on understanding the process that actually produces the result. Bernacki, Hamm, and Wan organize that work into an eight-step approach, beginning with a clearly defined problem and proceeding through targets, root causes, countermeasures, implementation, confirmation, and standardization. A champion and a charter give the effort an organizational home, while evidence is needed to distinguish an apparent improvement from a durable change. The chapter connects these steps to the life cycle and interdependence of processes. Readers can use it to examine how a problem-solving effort moves from identifying a performance gap to maintaining and sharing a successful change.
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Cite this contribution
David M. Bernacki; Robert E. Hamm Jr.; Hung-da Wan. (2024). Process Optimization through an 8-Step Structured Problem-Solving Method. In Natalie M. Scala & James P. Howard, II (Eds.), Handbook of Military and Defense Operations Research (2nd ed., pp. 230–256). Chapman & Hall/CRC. https://doi.org/10.1201/9781003396307-10
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